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zeynep's profile
zeynep tufekci
zeynep tufekci
zeynep tufekci
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@zeynep

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zeynep tufekciVerified account

@zeynep

Complex systems, wicked problems. Society, technology, science and more. @UNC professor. @NYTimes columnist. My newsletter is @insight: http://www.theinsight.org 

floating in a most peculiar way
theinsight.org
Joined August 2009

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    1. zeynep tufekci‏Verified account @zeynep 9 May 2018

      Google Assistant making calls pretending to be human not only without disclosing that it's a bot, but adding "ummm" and "aaah" to deceive the human on the other end with the room cheering it... horrifying. Silicon Valley is ethically lost, rudderless and has not learned a thing.

      302 replies 3,072 retweets 9,356 likes
      Show this thread
    2. Benedict Evans‏Verified account @benedictevans 9 May 2018
      Replying to @zeynep

      I agree this is a questionable decision. But hyperbolic reactions like this only really get people to stop listening. ‘Ethically lost’? What, all of the hundreds of thousand of people building things across an entire industry?

      23 replies 4 retweets 231 likes
    3. zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @benedictevans

      Tone of my reaction is somewhat irrelevant to their responsibility given they’re the giant company shaping the world vs my tweets or even opeds but... I was just surprised the room just erupted into cheer. It’s 2018. First reaction should be “wait, what? Are we deceiving people?”

      15 replies 37 retweets 474 likes
    4. zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @zeynep @benedictevans

      Doesn’t speak well to internal culture that they’d demo like this: put in disfluencies, and go public with no accompanying conversation about implications and just get wild applause instead of a gasp.

      3 replies 21 retweets 253 likes
    5. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
      Replying to @zeynep @benedictevans

      There is nothing inherent in this kind of service that prevents it from identifying itself as a bot, or whatever. I know Siri (for example) is a bot, even when Siri is pleasant to me. I think the presumption that the goal is deception is difficult to defend.

      6 replies 8 retweets 99 likes
    6. Andrew Wooster  💉 💉 💯 💉‏ @wooster 9 May 2018
      Replying to @sfmnemonic @zeynep @benedictevans

      With respect, watch the demo. It was clearly intended to sound like a human rather than a bot with the "uh", "mm-hmm", and "um"'s thrown in.

      3 replies 0 retweets 71 likes
    7. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
      Replying to @wooster @zeynep @benedictevans

      Right, it was intended to sound like a human. But you infer that the only reason to do this is to deceive. That's the part that's difficult to justify.

      11 replies 2 retweets 98 likes
    8. zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @sfmnemonic @wooster @benedictevans

      I can't really read their minds or know what they thought but it is deceptive. They should have safety, security, privacy and paranoia teams in the room from the first moment and bake such considerations into everything before anything gets off the whiteboard, let alone demo'ed.

      5 replies 9 retweets 154 likes
    9. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
      Replying to @zeynep @wooster @benedictevans

      So, I've seen quite a few different products demoed at various states of design over many decades. Demos, in my experience, actually are quite often a way to generate useful critical feedback. Now, you may have had a different experience with the products you have designed.

      2 replies 2 retweets 38 likes
    10. Andrew Wooster  💉 💉 💯 💉‏ @wooster 9 May 2018
      Replying to @sfmnemonic @zeynep @benedictevans

      I’m ex-Apple, so that’s the model I’m working off of when I see demos like this. The product, being shown to a dev conference is substantially a representation of what is conceived to be the shipping design. If Google does it differently then 🤷‍♂️🤷‍♂️

      1 reply 1 retweet 25 likes
      zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @wooster @sfmnemonic @benedictevans

      It's 2018. If we learned anything, I'd hope that it would be that we can't put off safety, security, privacy, society etc. considerations after you're way into product development. If it is ready to demo, that stuff should already be in. Otherwise, not ready to demo. It's buggy!

      2:29 PM - 9 May 2018
      • 6 Retweets
      • 68 Likes
      • Rahul Banerjee Peter Zingg Love & Rockets 🚀 Magnus Hultgren 🏳️‍🌈 S 🌲🌊🌵🗻 Robert Haavie Josh Gibbs Miguel Clark Mallet (miguelclarkmallet.com) Kaliya-Identity Woman
      5 replies 6 retweets 68 likes
        1. New conversation
        2. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
          Replying to @zeynep @wooster @benedictevans

          Haven't we also learned not to begin by ascribing a motive to deceive? Because that's what I learned in my own ethics classes.

          5 replies 1 retweet 24 likes
        3. Andrew Wooster  💉 💉 💯 💉‏ @wooster 9 May 2018
          Replying to @sfmnemonic @zeynep @benedictevans

          No… that kind of thinking leaves you open to exploitation by sociopaths. At a societal level it leaves you open to asymmetric information warfare like, say, influencing elections.

          0 replies 1 retweet 44 likes
        4. End of conversation
        1. New conversation
        2. Jon Pincus‏ @jdp23 10 May 2018
          Replying to @zeynep @wooster and

          Right. Threat modeling (considered broadly) needs to be done early on - and it usually isn't. cc @digitalsista @IdentityWoman

          0 replies 1 retweet 2 likes
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        1. Bosco‏ @literlcatperson 10 May 2018
          Replying to @zeynep @wooster and

          I still do not understand how an appointment-booking robot has negative consequences for any of "safety, security, privacy, society".

          0 replies 0 retweets 0 likes
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        1. Martin Greenaway‏ @mgreenaw 10 May 2018
          Replying to @zeynep @wooster and

          This x 1000

          0 replies 0 retweets 0 likes
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