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zeynep's profile
zeynep tufekci
zeynep tufekci
zeynep tufekci
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@zeynep

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zeynep tufekciVerified account

@zeynep

Complex systems, wicked problems. Society, technology, science and more. @UNC professor. @NYTimes columnist. My newsletter is @insight: http://www.theinsight.org 

floating in a most peculiar way
theinsight.org
Joined August 2009

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    1. zeynep tufekci‏Verified account @zeynep 9 May 2018

      Google Assistant making calls pretending to be human not only without disclosing that it's a bot, but adding "ummm" and "aaah" to deceive the human on the other end with the room cheering it... horrifying. Silicon Valley is ethically lost, rudderless and has not learned a thing.

      302 replies 3,072 retweets 9,356 likes
      Show this thread
    2. Benedict Evans‏Verified account @benedictevans 9 May 2018
      Replying to @zeynep

      I agree this is a questionable decision. But hyperbolic reactions like this only really get people to stop listening. ‘Ethically lost’? What, all of the hundreds of thousand of people building things across an entire industry?

      23 replies 4 retweets 231 likes
    3. zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @benedictevans

      Tone of my reaction is somewhat irrelevant to their responsibility given they’re the giant company shaping the world vs my tweets or even opeds but... I was just surprised the room just erupted into cheer. It’s 2018. First reaction should be “wait, what? Are we deceiving people?”

      15 replies 37 retweets 474 likes
    4. zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @zeynep @benedictevans

      Doesn’t speak well to internal culture that they’d demo like this: put in disfluencies, and go public with no accompanying conversation about implications and just get wild applause instead of a gasp.

      3 replies 21 retweets 253 likes
    5. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
      Replying to @zeynep @benedictevans

      There is nothing inherent in this kind of service that prevents it from identifying itself as a bot, or whatever. I know Siri (for example) is a bot, even when Siri is pleasant to me. I think the presumption that the goal is deception is difficult to defend.

      6 replies 8 retweets 99 likes
    6. Andrew Wooster  💉 💉 💯 💉‏ @wooster 9 May 2018
      Replying to @sfmnemonic @zeynep @benedictevans

      With respect, watch the demo. It was clearly intended to sound like a human rather than a bot with the "uh", "mm-hmm", and "um"'s thrown in.

      3 replies 0 retweets 71 likes
    7. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
      Replying to @wooster @zeynep @benedictevans

      Right, it was intended to sound like a human. But you infer that the only reason to do this is to deceive. That's the part that's difficult to justify.

      11 replies 2 retweets 98 likes
      zeynep tufekci‏Verified account @zeynep 9 May 2018
      Replying to @sfmnemonic @wooster @benedictevans

      I can't really read their minds or know what they thought but it is deceptive. They should have safety, security, privacy and paranoia teams in the room from the first moment and bake such considerations into everything before anything gets off the whiteboard, let alone demo'ed.

      2:18 PM - 9 May 2018
      • 9 Retweets
      • 154 Likes
      • SonicTheHegemon Sonic The Hegemon Thomas Todd R Rahul Banerjee gravel (spearmint) msilfan Turing2014 Faiza Yousuf
      5 replies 9 retweets 154 likes
        1. New conversation
        2. Mike Godwin‏Verified account @sfmnemonic 9 May 2018
          Replying to @zeynep @wooster @benedictevans

          So, I've seen quite a few different products demoed at various states of design over many decades. Demos, in my experience, actually are quite often a way to generate useful critical feedback. Now, you may have had a different experience with the products you have designed.

          2 replies 2 retweets 38 likes
        3. Andrew Wooster  💉 💉 💯 💉‏ @wooster 9 May 2018
          Replying to @sfmnemonic @zeynep @benedictevans

          I’m ex-Apple, so that’s the model I’m working off of when I see demos like this. The product, being shown to a dev conference is substantially a representation of what is conceived to be the shipping design. If Google does it differently then 🤷‍♂️🤷‍♂️

          1 reply 1 retweet 25 likes
        4. Show replies
        1.  ⚫ Nicci‏ @NicciRead 9 May 2018
          Replying to @zeynep @sfmnemonic and

          It's a product. You don't need to buy it. It'll lead to more appointments being made hopefully. And making more human sounding voices is amazing for people who need Alternative & Augmentative Communication. This will lead the way for speech devices to improve

          0 replies 0 retweets 1 like
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        1. Anub1s‏ @Anub1sSec 10 May 2018
          Replying to @zeynep @sfmnemonic and

          Tottally agree with you.. obviously they need to read more about usable privacy and informed concents for privacy..

          0 replies 0 retweets 0 likes
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        1. pocket change‏ @rwmccrory 10 May 2018
          Replying to @zeynep @sfmnemonic and

          That's the only reason for the linguistics. No other than to deceive

          0 replies 0 retweets 0 likes
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        1. Greg Slodkowicz‏ @greg_slodkowicz 14 May 2018
          Replying to @zeynep @sfmnemonic and

          What specific "safety, security and privacy" concerns do you have about a bot making a hairdresser appointment?

          0 replies 0 retweets 1 like
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