zeynep tufekci Retweeted Jared Spool
Thread on how to change with respect to the people who use the platform or product.https://twitter.com/jmspool/status/981508690594418688 …
zeynep tufekci added,
Jared Spool @jmspool
Users don't hate change.
• Users hate when you take control from them.
• Users hate when your change shows no value for them.
• Users hate when they’ve invested in learning your design, only for you to disregard that investment.
Users don’t hate change.
It’s you, not them.
Show this thread
9:25 AM - 5 Apr 2018
0 replies
13 retweets
49 likes
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.