Saying that Facebook controls what’s in the newsfeed is really no more correct than saying Google controls what’s in search results.
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That's not asking your users, that's research on your product. Imagine a Facebook whose customers are users—you'd do so much differently.
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I mean asking all people, in deliberate fashion, with sensible defaults—there are always defaults—even giving them choices they can change.
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I don't underestimate the complexities. But y'all are stuck in a very narrow range of possibilities—and that range doesn't scale well.
7:13 PM - 26 Oct 2017
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