Sometimes people say Facebook's problem is that they're secret masterminds. Actually, they don't understand their business—people—that well. https://twitter.com/pipecork/status/917519467483078656 …
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Raise empathy for Puerto Rico, fine. They have virtual reality product to promote, fine. WHO THOUGHT THIS WOULD FLY? Doesn't take a genius.
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Silicon Valley is run by people want to be in the tech business, but are in the people business. They are way, way in over their heads.
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Replying to @zeynep
Hard to imagine a _worse_ bunch to be in the people business.
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Replying to @BrianGoetz
The problem is that the geek tribe (my tribe!) are often smart & very good at some things, and not always humble about what they're missing.
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So being very good at a narrow domain almost makes it harder for them to set up proper structures to help them deal with people complexity.
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