Having tried for yrs to get people to adopt secure things, I'm over the moon about this paper. The people I need to get through are techies.
The level of disconnect between what users need (in design, in explanation, in instruction) and what is provided is appalling.
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I can give you example after example like this. Some of the problems are really hard. (Account recovery vs security; key transparency).
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Some are really because of lack of attention. A HUGE part is because of business model of surveillance. So it goes.
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