I think negative results can be useful if you learn about new and interesting ways that people don't understand something...
I teach security keys. I have been lobbying Google through every channel I know to fix its unusable help pages for security keys. Months.
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Somehow, one of worlds richest companies cannot fix unusable help pages, or add screenshots. So we wrote our own. https://techsolidarity.org/resources/security_key_gmail.htm …
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The level of disconnect between what users need (in design, in explanation, in instruction) and what is provided is appalling.
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