Perhaps we should stop digging, and try filling in the holes, instead?
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Replying to @AlecMuffett @sweis
I speak to tech people a lot, and often they know as little about ordinary people's uses/beliefs as ordinary people know about PGP.
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To fill the holes, you need to know where they are. I think this is super helpful. This has been my struggle for years. /end
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All critics of security theatre should try writing security tools once in a while, so they understand the impact of what they're saying.
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I hope that you can have a go, yourself. Have a nice weekend - mine will involve a text editor, building tools for people to criticise :-)
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Replying to @AlecMuffett @sweis
I think about & provide feedback/input on security tool design pretty much every single day; have been for years. I'm not out of that loop.
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Obviously, we have a disconnect between users and designers. Pointing this out isn't saying it's easy to fix.
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And with all due respect to your work, if people cannot drive a car because of design, the answer isn't to say "well, then, you design one!"
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I'm not saying this is easy or that tech designers are failing an easy job. This is VERY hard, but the disconnect is real and needs mapping.
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I thought disconnects were to be bridged, not mapped? :-)
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Well okay, mapped, bridged, gathered together, fixed. Pick your metaphor. I think it's all good in moving forward with more information :-D
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