..understand which parts are misinformation (and coming from where), understand which parts are from bad design.. And maybe we can move fwd!
Obviously, we have a disconnect between users and designers. Pointing this out isn't saying it's easy to fix.
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And with all due respect to your work, if people cannot drive a car because of design, the answer isn't to say "well, then, you design one!"
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I'm not saying this is easy or that tech designers are failing an easy job. This is VERY hard, but the disconnect is real and needs mapping.
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