When Guardian published its alarmist, misleading clickbait on WhatsApp I tried publicly and privately to get them to fix. Nothing worked.
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Replying to @zeynep
Timeline of attempts to nudge Guardian to do the right thing. I was told Ombudsman on vacation--for months. ¯\_(ツ)_/¯https://docs.google.com/document/d/1nqlE6UQjbUmgoMeJCePVcY5flqn8hAhmfIjeVE8PnEk/edit …
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Replying to @zeynep
I pleaded publicly & privately. We got 70+ of world's top cryptographers to sign an open letter explaining what's what. Guardian shrugged.
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Replying to @zeynep
I offered to connect Guardian to top cryptographers & security experts like Moxie, Muffett and others. Offered to talk to their Ombudsman.
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Replying to @zeynep
But I was told the Guardian Ombudsman was on vacation, and seems misleading clickbait is ok while he hikes the Himalayas or wherever he was.
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Replying to @zeynep
Com security does not happen in a vacuum. User behavior; appropriate defaults; actionable warnings & warning fatigue backfire are important.
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Replying to @zeynep
Remote scenarios have to be assessed & reported carefully; defaults have to be set within context of user base. Otherwise it's less secure!
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Replying to @zeynep
Security has no single right answers; if you run around like everyone has Ed Snowden's threat model, you can make billions less secure.
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Replying to @zeynep
Also, there is a journalism lesson here besides Guardian's irresponsible and opportunistic dropping the ball on WhatsApp story. +
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Alarmism gets clicks. Guardian rode the wave of pageviews—despite being told the danger its story posed. Asked me to write "counterpoint".
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Replying to @zeynep
I refused because "on the one hand; on the other hand" pitting misleading alarmist clickbait against complex truths confuses people more.
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Replying to @zeynep
Journalism, if it has a point, has to take the side of complex truths and stand behind them. Why should anyone pay for alarmist clickbait?
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