"This is the job that every user-facing technology company should have lots and lots and lots more of, hopefully on a permanent basis."
https://twitter.com/hmason/status/828630327086219265 …
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This is what many tech companies do now, and fail—to great cost to users. This is hard. Don't try. Hire writers. https://twitter.com/EvilPhil/status/828650463910297600 …
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disappointing you stress writers are both essential and cheap (unpaid interns) as if high-quality writing isn't a valuable skill 1/
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Very cheap! classic rule of thumb is you only need 5 non-technical testers to find majority of your issues https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/ …
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