Moving users to paperless saves Citi money in printing/postage and that is all that was considered. Gotta hit those profit targets.
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*faceplant*!
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that’s by design. the insidious part is where they put the blame and cost for being defrauded by someone posing as you - on you!
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for some reason when they get duped by someone posing as you, it’s no longer their problem. reframed as “identity theft” it’s yours.
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