of both, I would argue (or we wouldn't use them, companies need to keep us happy w/ their tools) @zeynep
It relates that "what users want" is too shallow a point, especially given both metrics and UX controlled by corp.
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Agreed, what users want (+ what corp wants) is a complex matter. But, is not things turning into casinos either :-).
@zacharyliptonThanks. Twitter will use this to make your timeline better. UndoUndo
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but in the evil-corp scheme, omitting the “power” of users (and dependency of corp on user) is likewise shallow.
@zacharylipton -
with wrong metric (e.g. short vs long-term engagement), corp loses users. UX+abandonment I don’t know+care about :-).
@zacharylipton - Show replies
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