On call with insurance bureaucracy. They can't email or fax or mail anything but I have a 16 digit alphanumeric confirmation code. 16 digit.
@jeffbigham I would love to to know why a 16 digit alphanumeric identifier needed to locate record (and create such potential for mistake)?
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@zeynep i'm sure the reason it came to be is really really boring, e.g., programmer had access to a library that generates 16-digit hashes - End of conversation
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