TIL that in Outlook Web Interface you cannot search and sort your inbox. That is, you can't search for a term and then sort it all by sender or subject. The most basic need. People keep saying monopoly doesn't matter, look at Microsoft. I'm like, yeah, look at Microsoft products.
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Don’t read too much into it, there’s literally not a single class of user they don’t regard as PEBKAC or ID10T errors. And there isn’t much empathy to be found, period.
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I'm a programmer for a living, and every once in a while (before all this) I'd be at a shop and someone would complain about their computer doing something weird. My consistent and true answer was, 'yeah, I don't understand computers either'. A lot of modern UX is awful.
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As a related tangent, up until recently I’ve been in Toastmasters. They did a major switch to an online delivery system for their material a couple years ago. The system is usability disaster. Clubs and members continue to require operational training on how to use it.
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I can't use Word in my computer because I don't know my account password and don't remember setting one up. I used Linux for over a decade. So, word just sits in my computer while I use an open sourced WP.
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The idea that people who use software are the problem is highly improbable. Poor design is most likely. Good software & experience design shapes itself to humans, not the inverse. When I design a novel interaction the first reaction is often, "Impossible!" Until it's not.
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It didn’t have to be like this - if Alan Kay had his way, Object Orientation would be deeply pervasive and the “missing half” of the Xerox Alto commercialized. Jobs wanted to sell “sugar water to babies.”https://youtu.be/1e8VZlPBx_0
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