Yeah, the function of a bureaucracy is to deaden individual initiative in favor of process. This can work when the bureaucracy is set up by, say, Bezos. And is essentially a substitute for him personally managing it. But when there is no CEO to overrule the bureaucracy…https://twitter.com/TimBeiko/status/1246116001055494147 …
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Yes, only in the coddled embrace of a reasonably competent state can one dismiss public bureaucracies as useless.
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Bezos has the same blindness of powerful people—just the tech geek/billionaire version, but not any reason to think he’s more evidence-based! There is an inevitable tension between institutionalizing and top-down cutting through. Top down can also go sideways very very quick.