Yeah, the function of a bureaucracy is to deaden individual initiative in favor of process. This can work when the bureaucracy is set up by, say, Bezos. And is essentially a substitute for him personally managing it. But when there is no CEO to overrule the bureaucracy…https://twitter.com/TimBeiko/status/1246116001055494147 …
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Amazon also has no requirement to provide universal service or to maintain any sort of rights for its stakeholders. A government does. It's a totally incoherent analysis that boils down to "I like this bureaucracy not that one and will ignore all context."
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People get frustrated with externalities/downsides of something and forget what it’s there for. Like EU! It needs reform but man, it stopped centuries of calamitous nonstop war. Same with medicine. Issues of corruption bu it’s also a spectacularly successful enterprise.
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Jeff Bezos is also not someone who's interested in public service, the way, for example, Bill Gates is. He would be horrible as any kind of elected official serving the public in an official role.
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Bezos has the same blindness of powerful people—just the tech geek/billionaire version, but not any reason to think he’s more evidence-based! There is an inevitable tension between institutionalizing and top-down cutting through. Top down can also go sideways very very quick.