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zeynep's profile
zeynep tufekci
zeynep tufekci
zeynep tufekci
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@zeynep

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zeynep tufekciVerified account

@zeynep

Complex systems, wicked problems. Society, technology, science and more. @UNC professor. @NYTimes columnist. My newsletter is @insight: http://www.theinsight.org 

floating in a most peculiar way
theinsight.org
Joined August 2009

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    1. Reed M. Wiedower‏ @CTO_Reed 16 Sep 2019

      Reed M. Wiedower Retweeted zeynep tufekci

      The reason these defaults exist is because a majority of people use @Outlook in this manner. Those of us on "Team Search" never delete anything, and archive everything. The other side - "Team Folder" places everything within specific folders. So you can fault @Microsoft for /1https://twitter.com/zeynep/status/1173625973654396928 …

      Reed M. Wiedower added,

      zeynep tufekciVerified account @zeynep
      Replying to @martellaj
      So you break *all* search functionality for everyone who actually uses archives as archives and trash as trash—and no option to use the sensible option? This wouldn't fly if anyone actually had a choice and a real marketplace with options. It's 2019, this isn't even complicated.
      1 reply 0 retweets 0 likes
      Show this thread
    2. Reed M. Wiedower‏ @CTO_Reed 16 Sep 2019

      marketshare, but they are very responsive to *how* most folks use the tool. And there are competing options - but those have lots of limitations on their own. I know it seems easy to make "a simple intuitive email system" that works well on the web, mobile devices, desktops /2

      1 reply 0 retweets 0 likes
      Show this thread
    3. Reed M. Wiedower‏ @CTO_Reed 16 Sep 2019

      but it is not. And it's not about being a monopoly: making email behave the same *expected* way for millions of different use cases on millions of different devices is a tough human user experience challenge. It failed for @zeynep today. But for others it worked great. /3

      1 reply 0 retweets 0 likes
      Show this thread
    4. Reed M. Wiedower‏ @CTO_Reed 16 Sep 2019

      I see this all the time with folks who say "well, why doesn't the technology do X?" The important point is: if something is an easy change to implement in code and doesn't cost money or time: it will be done. We shouldn't assume malice. /fin

      2 replies 0 retweets 0 likes
      Show this thread
    5. zeynep tufekci‏Verified account @zeynep 16 Sep 2019
      Replying to @CTO_Reed @Outlook @Microsoft

      It could easily be an option. It’s not malice, it’s the incompetence that flows from the fact the captive users aren’t the customer, and because the legacy power off the monopoly means IT departments don’t move and no real competition flourishes.

      1 reply 0 retweets 3 likes
    6. Reed M. Wiedower‏ @CTO_Reed 17 Sep 2019
      Replying to @zeynep @Outlook @Microsoft

      The fact that is *is* an option on the desktop (see below- admittedly Insider for now) but not yet on the web doesn't imply incompetence. Outlook on the desktop existed for years before OWA. I've personally seen lots of organizations think Google could easily match @Outlookpic.twitter.com/EaxnP1R5PA

      1 reply 0 retweets 0 likes
    7. Reed M. Wiedower‏ @CTO_Reed 17 Sep 2019
      Replying to @CTO_Reed @zeynep and

      But when they peeled back the covers realized a lot of "easy" stuff in Outlook doesn't exist on the other side. Building a cloud scalable, enterprise grade messaging platform is a thorny problem. But input is working: we should have cloud *signatures* soon - another "easy" item.

      1 reply 0 retweets 0 likes
    8. Reed M. Wiedower‏ @CTO_Reed 17 Sep 2019
      Replying to @CTO_Reed @zeynep and

      Those cloud signatures are a great example of how @microsoft's commitment to "not break" existing folks slows the ability to launch new features. Companies that have only been around 10 years have only built mobile/web apps with no desktop to worry about.

      1 reply 0 retweets 0 likes
    9. Reed M. Wiedower‏ @CTO_Reed 17 Sep 2019
      Replying to @CTO_Reed @zeynep and

      Regardless, I certainly agree with @zeynep that this is a useful feature (since it's on my desktop already, I don't even need to wait) and hope @Outlook will add it to the web version soon. Everyone should head to uservoice to make it better: https://outlook.uservoice.com/ 

      1 reply 0 retweets 0 likes
      zeynep tufekci‏Verified account @zeynep 17 Sep 2019
      Replying to @CTO_Reed @Outlook @Microsoft

      I'm not talking about isn't some complicated backward-compatibility feature. Apparently, some MS users use trash as archive, so MS response is to say, okay, everyone else using trash as trash, you are out of luck! No options for you. *That* is the complacency of legacy monopoly.

      6:15 AM - 17 Sep 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Reed M. Wiedower‏ @CTO_Reed 17 Sep 2019
          Replying to @zeynep @Outlook @Microsoft

          Your argument would resonate more effectively if you were describing a capability of Lotus Notes. If @Microsoft were acting like a monopoly @Outlook would look the same as it did five years ago or five *weeks* ago. The road map paints a different picture: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Outlook …

          1 reply 0 retweets 0 likes
        3. Reed M. Wiedower‏ @CTO_Reed 17 Sep 2019
          Replying to @CTO_Reed @zeynep and

          Now the road map for Outlook on the web: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Exchange … The rapid pace of innovation here isn't what monopolies typically do. I agree with @zeynep that monopolies discourage innovation. That isn't happening here. Or at @Microsoft anymore. It is a different place now!

          0 replies 0 retweets 0 likes
        4. End of conversation

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