#MyUnitedJourney is now a delay of more than 20 hours, a looming threat of being taken off the plane for the third time. I think we sat at the gate, seatbelts on, unable to move maybe eight hours of that time? Opening door at gate again.
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zeynep tufekci Retweeted Jack Delehanty
And the important point here is that this didn’t have to happen this way. There is of course a way to run things that anticipate and manage these hiccups without making the passenger suffer this much. Costs are externalized while airlines make profits.https://twitter.com/jack_dele/status/1159477616849670144 …
zeynep tufekci added,
Jack Delehanty @jack_deleThis thread is so frustrating but so good. Delays/other problems that airlines pretend are out of their control are really the results of their conscious choices to run bare bones operations that cut costs at every turn. They can do this bc there's no competition. https://twitter.com/zeynep/status/1159430417470169089 …7 replies 24 retweets 174 likesShow this thread -
Ha ha we heard “prepare doors for departure.” Yeah right. Fourth attempt. Our formerly chipper third crew is now worn down too. The passengers are kind of like the veteran prisoners who have broken down the latest batch of new inmates.
#myunitedjourney10 replies 8 retweets 150 likesShow this thread -
If I don’t update soon, either we have actually taken off, or created our own self governing commune on the plane on the tarmac.
It is totally feasible with the bonding and know-how accumulated among the passengers. And we have a mostly-stationary plane at our disposal.6 replies 13 retweets 201 likesShow this thread -
Still on the tarmac! Stationary! I’m mentally measuring where to put the pots in the plane for growing mint.
4 replies 4 retweets 145 likesShow this thread -
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Updating from the air! We are still on our way and I have since learned a bit more. It’s even more outrageous in some ways, if you can believe it. (These are “nazar” emojis, supposed to ward off bad luck. Hope they work better than United’s logistics operation.


)9 replies 7 retweets 137 likesShow this thread -
I've since learned: We left gate—THIRD TIME—hours late due to catering delay. After an hour, United goes back to gate kick out unhappy passenger. We must also now refuel? Refuelers are late—also can't align hose. We were ONE MINUTE AWAY from crew timeout and being deplaned AGAIN.
8 replies 5 retweets 59 likesShow this thread -
zeynep tufekci Retweeted zeynep tufekci
To update everyone: I have finally arrived at my destination. :-)
https://twitter.com/zeynep/status/1159733270872911872 …zeynep tufekci added,
11 replies 15 retweets 185 likesShow this thread -
Replying to @zeynep
I have been stuck in the Newark airport for 3 days. Customer service lines are hours long. No hotel vouchers. No information.
1 reply 0 retweets 0 likes
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