Parts of the operations team seem unable to speak to one another and the ground crew here cannot make “catering” do anything. It seems it’s either another company or outsourced? Airlines are profitable, no accountability to passengers—and very few choices after the mergers.
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Some had their already short US vacation curtailed. There was a diabetic in distress. People with small kids are suffering. There was just no infrastructure to help the people either. But
@United CEO made more than $10 million last year. We aren’t the metrics that count.8 replies 68 retweets 380 likesShow this thread -
This is yet another example where people and their experience isn’t the metric that counts for the way the world runs. There is neither significant competition no regulation to protect people, and the people who run all this get paid very well—by a very different set of metrics.
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I’m not asking for special treatment I do really want to get to my destination but I’m fine. The way people were abandoned was terrible. The way that nobody made sure people didn’t get put on a plane without catering and made to wait for three hours and deplane was terrible.
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zeynep tufekci Retweeted David Dellanave
Pretty much. It’s really the way things are run that is the problem. There just wasn’t people assigned to deal with the aftermath either. One ground person was running around the airport trying to find blankets. Cold, crying kids.
https://twitter.com/ddn/status/1159438851112411138 …zeynep tufekci added,
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zeynep tufekci Retweeted
Yes, costs are externalized. Tech companies, airlines, fossil-fuels, etc. A lot more profitable because longer-term costs as well as a lot of short-term issues are externalized. Environment, climate, people... https://twitter.com/ZannaJoy/status/1159442532637577216 …
zeynep tufekci added,
This Tweet is unavailable.3 replies 26 retweets 153 likesShow this thread -
Lol, also we have a new crew this time. They are bright and chipper, but the passengers are all grizzly veterans who know one another and helped each other out for the past day.
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Like, our boarding door is closed. Ha ha we did this twice before yesterday. Wheels up or nobody’s taking it seriously.
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The plane is still sitting at the gate, and they’re adding delays 10 minutes at a time. If they try to deplane this crowd again, I will be probably be livestreaming the beginning of the Great Passenger Mutiny! They don’t understand, this group has had a day to organize.


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Replying to @zeynep
I get, and love the humor you’re keeping in this but have you organized? An entire planeful of passengers calmly, resolutely demanding they be compensated for this prolonged abuse might actually make a difference.
1 reply 0 retweets 0 likes
The crew don’t seem like the counterpart to that.
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Replying to @zeynep
I dunno, seems to me, so long as everyone stays as civil as they are resolute, the crew’s feelings could be a means to the larger end. This getting very expensive for United.
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Replying to @Jon_Alper @zeynep
Not really. There's very little accountability left in that industry.
0 replies 0 retweets 0 likes
End of conversation
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