So @united pulled us off a plane twice last night. First was the weather, the second time they waited hours for “catering” and the crew timed out. Stuck overnight. This morning the plane is delayed again because ... “catering.” Terrible logistics is a consequence of cost-cutting.
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There are hundreds of people here, some with kids, at the airport for almost 24 hours. Many have flown from elsewhere to connect here and many have connections after this flight. And
@united cannot “cater” one plane. Just noting that these are deliberate consequences of choices.3 replies 30 retweets 253 likesShow this thread -
Parts of the operations team seem unable to speak to one another and the ground crew here cannot make “catering” do anything. It seems it’s either another company or outsourced? Airlines are profitable, no accountability to passengers—and very few choices after the mergers.
7 replies 22 retweets 211 likesShow this thread -
Some had their already short US vacation curtailed. There was a diabetic in distress. People with small kids are suffering. There was just no infrastructure to help the people either. But
@United CEO made more than $10 million last year. We aren’t the metrics that count.8 replies 68 retweets 380 likesShow this thread -
This is yet another example where people and their experience isn’t the metric that counts for the way the world runs. There is neither significant competition no regulation to protect people, and the people who run all this get paid very well—by a very different set of metrics.
3 replies 48 retweets 382 likesShow this thread -
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