So @united pulled us off a plane twice last night. First was the weather, the second time they waited hours for “catering” and the crew timed out. Stuck overnight. This morning the plane is delayed again because ... “catering.” Terrible logistics is a consequence of cost-cutting.
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There are hundreds of people here, some with kids, at the airport for almost 24 hours. Many have flown from elsewhere to connect here and many have connections after this flight. And
@united cannot “cater” one plane. Just noting that these are deliberate consequences of choices.3 replies 30 retweets 253 likesShow this thread -
Parts of the operations team seem unable to speak to one another and the ground crew here cannot make “catering” do anything. It seems it’s either another company or outsourced? Airlines are profitable, no accountability to passengers—and very few choices after the mergers.
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Replying to @zeynep
For what it's worth (and I'm afraid it does not apply to your situation), here's a useful link to a very clear information about passengers rights in the EU (or to and from the EU in some cases): https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm …
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I know! At least that creates an incentive for them to do better. Here, it could be like this all the time and it doesn’t matter. Only three airline groups for most international routes.
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