On my second week of phone begging with @ATT to try to get internet installed. Finally got something scheduled for tomorrow, but then they lose the record. Hours on the phone. Anyway, point isn't my own woe. Lack of competition made these companies uncaring and unresponsive.
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The model in many industries is to automate as much of the support as possible while relying on poorly-paid, barely-trained support workforce if anything falls through (and a lot of things fall through.) That also means no incentive in creating a mass, educated well-paid society.
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Hello! We apologize for the inconvenience. Please DM your account and contact info so we can look this further and help. Thank you.
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I could tell you stories of how cheap and easy it is here in Bali with about 8 providers to chose from, but you don't want to hear that now.
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TBH it's conspicuous how in terms of some basic infra, how a lot is easier/cheaper in SE Asia at least. You're aware I imagine.
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