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zeynep's profile
zeynep tufekci
zeynep tufekci
zeynep tufekci
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@zeynep

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zeynep tufekciVerified account

@zeynep

Complex systems, wicked problems. Society, technology, science and more. @UNC professor. @NYTimes columnist. My newsletter is @insight: http://www.theinsight.org 

floating in a most peculiar way
theinsight.org
Joined August 2009

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
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    zeynep tufekci‏Verified account @zeynep 1 Aug 2019

    On my second week of phone begging with @ATT to try to get internet installed. Finally got something scheduled for tomorrow, but then they lose the record. Hours on the phone. Anyway, point isn't my own woe. Lack of competition made these companies uncaring and unresponsive.

    9:19 AM - 1 Aug 2019
    • 23 Retweets
    • 107 Likes
    • Kelsey Maccombs Lenny Lind George F Killgoar 3 Brian Urrutia Several porgs in a trenchcoat SCSUtechinstruct Matt Kelley rickrow Derek Caelin
    14 replies 23 retweets 107 likes
      1. New conversation
      2. zeynep tufekci‏Verified account @zeynep 1 Aug 2019

        Fascinatingly, the only people I spoke with with minimal competence have been on the sale side. (But they can't do anything). It's just amazing what the United States has done to itself in terms of quality of life. These are all own goals.

        2 replies 8 retweets 50 likes
        Show this thread
      3. zeynep tufekci‏Verified account @zeynep 1 Aug 2019

        The model in many industries is to automate as much of the support as possible while relying on poorly-paid, barely-trained support workforce if anything falls through (and a lot of things fall through.) That also means no incentive in creating a mass, educated well-paid society.

        5 replies 13 retweets 37 likes
        Show this thread
      4. End of conversation
      1. David Clingingsmith‏ @dclingi 1 Aug 2019
        Replying to @zeynep @ATT

        @ATT mistakenly billed me for 18 months for a line they should have cancelled and only agreed to refund me three months worth.

        0 replies 0 retweets 1 like
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      1. Karl Rysted‏ @KarlRysted 1 Aug 2019
        Replying to @zeynep @ATT

        I recently had a conversation while in Seattle with an Xfinity rep who claimed that our problems with their service was limited to NM where we live. Such a lie. She shouldn't have asked what I thought of their service.

        0 replies 0 retweets 0 likes
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      1. John Ripley‏ @jhripley 1 Aug 2019
        Replying to @zeynep @ATT

        My first "Oh I see now this country is screwed up" experience of living in the US was finding out there was just one high speed internet service in *San Francisco* of all places, it was 1/4 the speed I had in the UK, 4 times as expensive, had usage caps, and interfered with data.

        0 replies 0 retweets 3 likes
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      1. bart‏ @bart_smith 1 Aug 2019
        Replying to @zeynep @ATT

        It’s even worse once you get the service installed and they’ve already got your money and you need to have something repaired

        0 replies 0 retweets 1 like
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      1. Richard Karpel‏ @rkarpel 1 Aug 2019
        Replying to @zeynep @ATT

        They’re all incompetent because of size and lack of competition, but you should be thankful the monopoly operator in your area isn’t @GetSpectrum / @CharterCom In my experience, they set the lowest bar.

        0 replies 1 retweet 1 like
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      1. Malcolm Spark‏ @MalcolmSpark 1 Aug 2019
        Replying to @zeynep @ATT

        Strangely in New Zealand (a country with a lot of Government 'interference') we have choice. Anyone can choose between several internet providers and the service is good. I guess the USA does not really have a free market, just a worse one than ours.

        0 replies 0 retweets 1 like
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      1. BandanaChris  ☮️‏ @BandanaChris 1 Aug 2019
        Replying to @zeynep @ATT

        Interesting irony since the US is always the #1 example for competition/free market/laissez faire discussions; "we need a competitive market like the States." Or was someone correct when they said the end result of capitalism is monopolies? 🤔

        0 replies 0 retweets 1 like
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      1. Ben Rosengart‏ @fivetonsflax 1 Aug 2019
        Replying to @zeynep

        Are there no small indie ISPs in your area? I have found these to be the best options in SF at least. Used to work for one in NYC. They typically spy on you less, too.

        0 replies 0 retweets 0 likes
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