Random legacy machine running some weird code that nobody dares to touch and nobody has the source code because the person left 15 years ago? Or 25? Who knows? Yep. Marketing adding weird and probably backfiring delays? Yep. Fake automated emails? Yep. Sounds about right.
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Jesus. That squares with a lot of what I’ve seen consulting for big banking, but I also spent years doing this stuff for marketing firms and fortunately they were a *little* better about handling unsubscribes. However those could lag just as badly for totally different reasons.
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