Phone call from unrecognized number: X: "Hi, we are CREDIT CARD COMPANY X FRAUD DEPARTMENT. We'd like you to verify some information." ME: "Are you kidding me? You're training your customers to fall for scams?!? Nobody should give out info in response to random call." X: "Oh."
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In the same situation, my bank texted me asking me to ring their main customer service number (on back of card/website) regarding suspicious activity - you’re then routed to fraud who go through the process with you. Was handled very efficiently and felt secure.
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that sounds much better!
End of conversation
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