I know @zeynep has been talking about this stuff for ages -- so long as these companies think that their product is software, and don't get held accountable by society, humanity will increasingly suffer.
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More amplification of smarter voices than mine: "How Complex Systems Fail," Cognitive Technologies Laboratory, http://web.mit.edu/2.75/resources/random/How%20Complex%20Systems%20Fail.pdf …
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STELLA Report from the SNAFUcatchers Workshop on Coping With Complexity: https://snafucatchers.github.io/
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Rob Russell Retweeted Jessica DeVita
Root Causes don't reflect a technical understanding of the nature of failure:https://twitter.com/UberGeekGirl/status/959921997651222532 …
Rob Russell added,
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Rob Russell Retweeted John Lambert
UK's
@NCSC Active Cyber Defence report, one year in, by Dr. Ian Levyhttps://twitter.com/JohnLaTwC/status/960918867785601024 …Rob Russell added,
John Lambert @JohnLaTwCIf you wonder if gov departments can make progress on reducing vulnerability and threats to their constituents, have a jealous read of the UK's@NCSC Active Cyber Defence report, one year in, by Dr. Ian Levy. Practical. Measured. Informative. https://twitter.com/ncsc/status/960570033935134721 … pic.twitter.com/i6JlWqydrD1 reply 8 retweets 62 likesShow this thread -
Rob Russell Retweeted mhoye
Human Factors are the important factors to keep foremost in your mind:https://twitter.com/mhoye/status/952936044701372417 …
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Rob Russell Retweeted every_jorendorff
You'll want to learn more about THERAC-25, here's a good start:https://twitter.com/jorendorff/status/938816098622935045 …
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IT Practitioners can't even start to make things better unless they start with a baseline of psychological safety: https://www.usenix.org/system/files/login/articles/login_winter17_09_looney.pdf …
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Rob Russell Retweeted SwiftOnSecurity
Don't just learn from your own mistakes, learn from *every* industry that has to manage complexity:https://twitter.com/SwiftOnSecurity/status/916849051664109568 …
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For the record: Checklists are not the solution, they are a first baby step towards maturity. The aviation industry has already moved well beyond just checklists to a full SMS model.https://en.wikipedia.org/wiki/Safety_management_systems …
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Super interesting stuff. Too interesting for short-form, almost. There is certainly a lot of practices and mentality–especially on the dealing with errors/crisis or the question of consequences or error/mistake/crisis–that software can learn from previous critical infrastructure.
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