New address and the few internet options are all highway robbery.
@GetSpectrum wants to charge an extra $15 if you want wifi. Whut? @ATT marketing a slug-slow $50-a-month copper line. "For elderly people on email, maybe?" technician said sheepishly. Tell me your horror stories!
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zeynep tufekci Retweeted Ask Spectrum
Ah, even worse. They want to charge $5 a month forever if you use their equipment for wifi. It's 2018. WIFI IS HOW MOST EVERYONE USES INTERNET. Just price-gouging. I did contact a rep who had nothing else to say because she realized I understood the game.https://twitter.com/Ask_Spectrum/status/1022849197773545472 …
zeynep tufekci added,
Ask SpectrumVerified account @Ask_SpectrumReplying to @zeynepMy apologies, there is a $10 activation fee for wireless as well as a monthly cost of $5. You can avoid those costs by using your own equipment and setting up the wireless network yourself. I would also recommend contacting a representative at 855-707-... http://bit.ly/2Agnk839 replies 9 retweets 43 likesShow this thread -
zeynep tufekci Retweeted Richard Herlihy
If you know to ask, they immediately say, ah, okay, use your own router. (which makes more sense). But if you are a non-technical, ordinary person, it just says "Do you want Wi-fi" and you are stuck.https://twitter.com/richardherlihy/status/1022852832310046720 …
zeynep tufekci added,
5 replies 2 retweets 27 likesShow this thread -
Replying to @zeynep
i love the idea of the person on the other end of the line shuffling their papers frantically when they realize you know what a router is
1 reply 0 retweets 0 likes
All the employees I encounter are sheepish and apologetic. They understand. Can't blame them, really.
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