help @TeamYouTube my 1000+ downloaded offline videos are suddenly gone the other day. i didn't do anything and i am always connected to wifi so idk what happened
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Replying to @zee1994x
Thanks for letting us know – mind checking a few things to further isolate what's causing the issue? Make sure you're signed in using the right account which was used to download those videos, then check if this happens across your devices. Keep us in the loop!
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Replying to @TeamYouTube
hi yes it's the correct account that i always use on my phone. the offline downloads are only stored on my phone where i downloaded them so when i login to another device with the same account, my offline downloads aren't there. please help
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Replying to @zee1994x
Thanks for checking. Did you by any chance uninstall your YouTube app or use an app cleaner? Either of the two will cause app data to be lost (which is what offline videos are). You can get in touch with our live support team for a deep dive into this: https://yt.be/help/purchases
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no, i never uninstalled my youtube app and i don't use an app cleaner. does the number of offline videos that you can download have a limit? i really don't know what happened, it was all there one day and gone the next.
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