“Actually, the person (or System) who has a problem and doesn’t realize it has two problems, the problem itself and the meta-problem of Unawareness.” - John Gall
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That book is difficult to read because he's all over the place, but there's some gems in there.
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Instant top 5 for me. It is my spirit book. I love it dearly.
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this book right? http://amzn.to/2srQwFn - never heard of it. Will have to check it out.
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