The #1 reason I won't subscribe to the NYT, WSJ, FT etc is that auto-renewals mean an extra thing I have to think about.
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Replying to @paulg
The money is not the problem. The problem is the amount of work it takes to be their customer.
20 replies 27 retweets 123 likes -
Replying to @mattkrisiloff
@MattKrisiloff@paulg the papers require a phone call to cancel. Startups should make it easy to cancel, don't incite already unhappy users.1 reply 0 retweets 1 like -
Replying to @zackkanter
@zackkanter@paulg I can cancel NYTimes online. But no auto-renewal->easier customer aq vs auto-renewal->retention seems interesting to try.1 reply 0 retweets 0 likes
Replying to @mattkrisiloff
@MattKrisiloff @paulg ah, Crossword may work differently. https://pbs.twimg.com/media/CImNpmwUAAA1WTi.png …
9:21 AM - 30 Jan 2016
0 replies
0 retweets
1 like
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