The #1 reason I won't subscribe to the NYT, WSJ, FT etc is that auto-renewals mean an extra thing I have to think about.
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@paulg Interesting. Would you advise a similar startup not to do auto-renewals?
@MattKrisiloff @paulg the papers require a phone call to cancel. Startups should make it easy to cancel, don't incite already unhappy users.
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@zackkanter@paulg I can cancel NYTimes online. But no auto-renewal->easier customer aq vs auto-renewal->retention seems interesting to try. -
@MattKrisiloff@paulg ah, Crossword may work differently. https://pbs.twimg.com/media/CImNpmwUAAA1WTi.png …
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