The most important question you can train yourself and the people around you to ask, in every situation - with each other, with customers, with investors, with everyone the organization touches - is: "what's not being said?"https://twitter.com/Austen/status/1092232163976564737 …
This book has an odd title but the framework is extraordinarily effective.https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/ …
