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zackkanter's profile
Zack Kanter
Zack Kanter
Zack Kanter
Verified account
@zackkanter

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Zack KanterVerified account

@zackkanter

Founder/CEO @ http://Stedi.com  (modern EDI platform) & previously Proforged (acq by Huron Capital), future-enthusiast, occasional blogger, all-around nerd.

Boulder, CO
zackkanter.com
Joined January 2012

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    1. Zack Kanter‏Verified account @zackkanter Jan 10
      • Report Tweet

      Zack Kanter Retweeted Brett Berson

      My oldest brother got a job bartending at a nice restaurant when he turned 18. He was nervous, had never done it before. I asked him how it was going after a week. He thought for a second. “Just by showing up to work on time every day, I’m the best employee they’ve ever had.”https://twitter.com/brettberson/status/1083540056369811456 …

      Zack Kanter added,

      Brett Berson @brettberson
      I'm continually surprised that doing what you say you're going to do is a massive differentiator.
      4 replies 29 retweets 277 likes
      Show this thread
    2. Zack Kanter‏Verified account @zackkanter Jan 10
      • Report Tweet

      That happened almost 20 years ago and I still think about it all the time. I used to tell customers all about how we can automate everything for them. Now when someone asks how we’re different, I start by saying, “we’ll respond to every single email you send us right away.”

      1 reply 5 retweets 81 likes
      Show this thread
    3. Harry Campbell‏Verified account @TheRideshareGuy Jan 10
      • Report Tweet
      Replying to @zackkanter

      Although if you read Cal newport which I bet you have he'd argue that response time pales in comparison to results.

      1 reply 0 retweets 0 likes
      Zack Kanter‏Verified account @zackkanter Jan 10
      • Report Tweet
      Replying to @TheRideshareGuy

      I haven't. But I'd choose both. Rapid response to communication, but the work takes as long as it needs to take.

      6:39 PM - 10 Jan 2019
      • 1 Like
      • Ben Gorman
      2 replies 0 retweets 1 like
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        2. Harry Campbell‏Verified account @TheRideshareGuy Jan 10
          • Report Tweet
          Replying to @zackkanter

          I mean more that the end result is more important than communication time. Ie if you respond fast but help sucks that is not nearly as good as slow to respond but problem solved.

          1 reply 0 retweets 0 likes
        3. Kevin Shin‏ @hgkevinshin Jan 11
          • Report Tweet
          Replying to @TheRideshareGuy @zackkanter

          Curious, assuming the response is about expectation setting (for future delivery), is there a limiting factor that causes a trade off between initial response time & end result quality?

          1 reply 0 retweets 0 likes
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        1. Ben Gorman‏ @brgormz Jan 13
          • Report Tweet
          Replying to @zackkanter @TheRideshareGuy

          this is a very valuable skill to learn

          0 replies 0 retweets 0 likes
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