thoughts: - if highly urgent, respond immediately, - else, handle in batches multiple times a day - if answerable in <2min, take 10sec to write first thoughts as draft, then finalize in batch - else, make time the next morning when you've had a chance to think, and mind is clear
Is responsiveness - in the professional sense, as in responding to ~all emails within 24 hours - a learnable trait? (If yes - how do you teach it?)
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If highly urgent, it shouldn't be coming via email.
@Calnewport talks about this in deep work. - 2 more replies
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The thing that made it click for me is when someone pointed out that it’s going to take me the same time to answer it now as it will to do it later — but you might unblock someone and save hours to the project. Latency matters a lot.
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So, I’d say, coaching by pointing that out + setting expectations + leading by example by being super super responsive at all times
End of conversation
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Yes. Other people depend on your work, input, and feedback in order to successfully execute their jobs. Responsiveness lacks when folks feel as if their work is more demanding than the group’s greater good.
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Yes easy ! Get an email adress that nobody else know and never give it out !
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Yes, it’s a matter of workflow prioritization. Also think you have to break out internal emails and customer facing emails, which I think need to be treated differently for max efficiency
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I was hoping there’d be an option for ‘yes, it’s learnable but not advisable’
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I used to respond quickly to clients if I could but then it set unreasonable expectations moving forwards. Be careful.pic.twitter.com/v2xmYAxcUJ
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Tie $$ to it. But you need a system to sort emails first, I use an assistant and check email once a day in the morning and almost always respond to all my Vip's. Then look at the others.
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