We’re currently experiencing high volumes of website traffic. You can submit your meter reading via WhatsApp instead: bit.ly/SSEWhatsApp
You can also submit using this form: bit.ly/SSEMeterRead
Have a smart meter or on Pay As You Go? You don't need to send a read.
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SSE Energy Services
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SSE Energy Services was bought by OVO Energy from SSE plc in 2020. Get in touch here about domestic energy, phone and broadband, or boiler and heating care.
SSE Energy Services’s Tweets
✅ The Cold Weather Payment is there to support you during periods of colder weather. There's no need to apply – if you’re eligible, you’ll get the payment automatically. Find out more: bit.ly/OVOColdWeather (if you're in Scotland the Winter Heating Payment is available)
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A quick reminder of the help available this winter for customers who need some extra support 👇
✅ £50M OVO Customer Support package for targeted help, financial support & discounted products like smart thermostats & boiler checks.
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(2/2) Our most in need customers have access to our £50M Customer Support Package and can apply online for financial support and free or discounted products and services, like electric throws and boiler servicing.
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(1/2) The Chancellor has today announced updates to the Energy Price Guarantee from April 2023. We’re working through the announcement and what it means for customers, and will share info ASAP.
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💰 Alongside the government’s new package we will also be supporting customers with a real and immediate need through OVO’s Customer Support Package. You can find out more about this on our dedicated webpage
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📌 It is in addition to the Energy Bills Support Scheme discount of £400, which you’ll receive over the next 6 months.
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👍 The government Energy Price Guarantee is automatically applied to all customers, regardless of whether you are on a fixed or standard variable tariff.
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📱 You do not need to get in touch or apply for the government Energy Price Guarantee.
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This means the price you pay for your energy will be lower than the previously announced price cap, but your overall energy cost will still be determined by how much energy you use. While full details can be found on our website, here are some key things to know…
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The government recently announced a new Energy Price Guarantee starting from 1 Oct which will limit energy bills for a typical household to £2,500.
What does this mean and what do you need to know? 👇
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Want to send us a meter reading? Did you know you can do this via the SSE app and on our website. If you have a smart meter or you’re on Pay As You Go, you won't need to.
Find our more - bit.ly/SSEMeterReading
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Our customer care centres will close on Monday 19 Sept in honour of Her Majesty Queen Elizabeth II, and to allow our colleagues to pay their respects.
You can still manage your account online. If you have an emergency, you’ll be able to contact us here:
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We are quickly working through the Government’s measures to understand how this impacts all of our customers and will share more information as soon as possible.
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Dedicated support for our customers in the most financial difficulty from a specialist team, including support for those in financial difficulty for the first time. (8/8)
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New Partnership with the Trussell Trust to support food banks to meet increased need this winter. This is in addition to the £2m package of support to donated to StepChange at the start of the crisis.(7/8)
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Free energy saving products for customers’ homes, such as smart thermostats and electric throws – prioritised for those most in need. Free boiler services worth £90 and 20% discount for A rated boilers to ensure boilers are working as efficiently as possible. (6/8)
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200% increase in emergency top-up credit for customers on prepayment meters and continued commitment to never disconnect a customer. (5/8)
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Payment holiday for debt repayment for all prepayment meter customers so that money goes directly towards heating, not paying back debt this winter. (4/8)
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We welcomed the Government's announcement of support for energy customers in May, but after a further increase in energy prices, this is not enough. That’s why today we’re announcing a £50M Customer Support package created to support customers in this cost of living crisis (3/8)
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We speak with 250,000 customers each week, and we know just how much pressure the rising cost of energy is putting on our customers. For many, the coming months will be tough financially, and we want to be sure we’re doing all we can to support our customers this winter (2/8)
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Today we're announcing a £50M Customer Support Package - created to support customers in immediate need this winter in what has become a truly unprecedented cost of living crisis. Take a look at the details here: sse.co.uk/customer-suppo and in the thread below 👇 (1/8)
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We're aware that you might be having trouble logging onto our website today due to high volumes of activity. Thanks for your patience, wait times are currently less than 2 minutes.
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✔️Already sent us a reading? We are in the process of adding this to your account.
✔️Haven't sent a reading yet? No problem, you can do this here:
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Our phone lines are still really busy today, so check out some meter reading info below 👇
✔️ If you have a smart meter you don't need to send us anything
✔️ If you're on a fixed tariff please continue to send your readings prior to billing as usual
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Our website is experiencing high traffic, meaning some customers are unable to log into their account. However, you can still submit your meter reading via this form: sse.co.uk/forms/meter-re
If you’re on a fixed tariff/ have a smart meter you don’t need to send us a reading.
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Information for our phone & broadband customers regarding calls to loved ones in Ukraine.
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If you’ve had a power cut as a result of #StormEunice & your router isn’t working, here's how to reset it 👇
1️⃣ Locate the pinhole at the back of your router
2️⃣ Use a pin to hold the button down for 10 seconds
3️⃣ Your router should reset
For more help: bit.ly/3rXlh1B
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If you’ve seen the news about the energy price cap announcement from Ofgem and the rising cost of energy, we want you to know that we’re here for you – and we understand if you're feeling worried. Click here for more information & support 👉 sse.co.uk/pricecap
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You might have seen SSE & OVO in the news today. We recently sent an email to customers with energy saving tips that linked to a blog post. This blog should never have been written or sent to customers - it was embarrassingly unhelpful and poorly judged. We are sincerely sorry.
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The latter part of last year saw a difficult time in the energy market, with wholesale prices at an all-time high.
We have any questions you might have, answered.
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We would like to wish all of our customers a very Happy New Year ✨
Should you need us, we're still here for you over this holiday period.
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Scams can come via email, phone, letter, or even in-person - but do you know how to spot one? #UtilitiesAgainstScams
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Our social media team will also be working limited hours over the festive period.
From 4th January, all phone lines will reopen as normal and our social media team will be back too.
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Talk Faults Out of Hours
24th Dec, 8am-4pm
25th & 26th Dec, lines closed
27th & 28th Dec, 9am-5pm
29th & 30th Dec, usual hours
31st Dec, 8am-4pm
1st Jan, 9am-5pm
2nd Jan, lines closed
3rd Jan, 9am-5pm
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It's almost Christmas! 🎄
We're still around this festive season to help with any emergencies:
Paygo & Boost
24th - 28th Dec, 9am-5pm
29th & 30th Dec usual hours
31st Dec - 3rd Jan, 9am-5pm
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Do you hear strange noises not long after turning your heating on? Don't worry!
A ticking or clicking noise is likely just the metal of the radiator expanding or contracting.
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Being on our Priority Services register means you get access to a range of helpful and accessible services at no extra charge, and signing up has never been easier!
Simply download and complete the form and return it via email or post.
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Error on your Pay As You Go meter? Having trouble topping up? 🤔
Whatever your question, we've got the answer to keep your home running.
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Spend quality time together this holiday season, worry-free.
We've gathered together info to help you in the lead up to the festive period, including:
- Electrical safety advice
- Common boiler problems & fixes
- Carbon monoxide safety
- How to block and report nuisance calls
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