Yeah so in order to update my phone number to my new german one @CommBank wants me to fax them stuff. Fax. 21st century. Yeah nah
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then for security and verification we would need to receive a fax to assist you further.^ John [2/2]
yeah, but like don't you have an email address - getting a fax means finding a fax somewhere in germany. I don't own one
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also: "security" - changing my phone number has nothing to do with that; you already let me do that no questions asked before
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this is very normal in germany. On every corner you are confronted with outdated approaches to almost everything :/
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