I've worked in a call center of a bank when there was a major PR drama and I can say it was a very difficult week to say the least.
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People use the voice on the phone as a punching bag:/
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I recall the GREAT RUSH Limbaugh debacle(s) and the CS calls to an advertisement from my prior employer years back.Positive thoughts
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Very true. They have nothing to do with this. Anger should be directed at Upper Management. They set the rules
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Exactly. All while being grossly underpaid for the amount of stress and fires they're expected to put out.
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So you're hiring then? Do you have job postings we can see?
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It's not like anyone is slamming them into an arm rest and dragging them down the aisle of an airplane. They'll be okay.
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Except they are the face of the corporation. Unless they can get you in to the CEO, they'll take the heat and pass it up food chain
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usually they don't get to pass it along unless there's a specific complaint. Random displeasure directed at them does nothing
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