Hey @YouTube ... Why am I paying for #youtubepremium and you're throwing ads on me all of the sudden??? Been a customer for 3 years consistently and have not received notice that playing, listening and/or casting videos will render advertising PER WATCH! Please explain #kthanks
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Replying to @ZachEdwards705 @YouTube
That's odd. Just to confirm, are you logged in with the right email on your phone with which you've subscribed to the service? Also, try signing out of your account and signing back in and check if it makes a difference. Keep us posted
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Replying to @TeamYouTube @YouTube
Yeah I'm on my account on my Android TV and my phone. I've logged in and out twice now and it's still going on. Let me be clear that I'm not mad. I'm just confused.
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@TeamYouTube I just said I wasn't made and I got that notification after notifying you all and well look this attachmentpic.twitter.com/Hjmt0iYZYz
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Replying to @ZachEdwards705
Appreciate the info. Please get in touch with our YouTube Premium support: https://goo.gl/m11wvR . They can dive into this further with you. Hope this gets resolved!
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Replying to @TeamYouTube @ZachEdwards705
I received this same message, "your benefits have ended".. I've been a Google Play Music member for 5 years (at $9.99/mo)... are the ad free Youtube videos no longer included?
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Replying to @xgudwilx @TeamYouTube
What's the deal man??? Have they sent you anything about them ending ad free YouTube?
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I spent 45 minutes with a rep, first chatting from my Pixel settings & be then emailing back n forth.. he said its an issue they're working on and my vids should be ad free. Still waiting.
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's kill.