@xek that is -genius- write a plugin for Zendesk, profit.
Why don't ticketing systems have a Bayesian classifier to guess who's most likely to resolve the ticket, and CC them on the first email?
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@Tengushee Oh, shit, zendesk has an apps platform. I hadn't realized that Thanks for the heads-up! -
@xek used to manage ops at big digital store, including customer service. Your suggestion would be a huge help maximising resources. Do it! -
@Tengushee In hilarious synchronicity, it looks like someone beat me to the punch by a week: https://support.zendesk.com/entries/96411753-Looking-for-Testers-for-new-Zendesk-app … -
@xek Uggggh. Bloody Synchronicity, getting up in peoples face like a valid theory!#therootsofcoincidence#rootofannoyance -
@Tengushee If it wasn't a friend's company, I'd just say this validates the market and charge ahead. (I didn't really want to do it anyway…) -
@xek Yeah it's not a hugely thrilling project proposition, but it'd be handy for companies to have it, especially startups with limited CS
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@xek There is a@Zendesk app by@wiseio that does ticket classification/assignment via ML: https://support.zendesk.com/entries/96411753-Looking-for-Testers-for-new-Zendesk-app … -
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@xek Hey! Yes, it's been too long...we should catch up soon. :)
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@xek because 10% of the workers would get 90% of the emailsThanks. Twitter will use this to make your timeline better. UndoUndo
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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@xek Because tickets would come to me while my co-workers fuck around playing StarCraft :/Thanks. Twitter will use this to make your timeline better. UndoUndo
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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@xek@hexmanshu They have APIs, write one yourself.Thanks. Twitter will use this to make your timeline better. UndoUndo
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