Can we please agree not to use "entitled" to describe people? It's a right-wing slur from the 80s that has been reappropriated to slur the latest generation, and it's more or less used this way in OSS.
Yes, of course. I'm not focusing on that aspect quite as much because it seems everyone is talking about that aspect already. I think empathy is the surest way to reduce how zero-sum this sometimes feels.
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That’s fair. Conversely, I feel like the principle of high ground customer service is similarly well-preached, to the point that’s it’s used as a trap by troublemakers “but the customer is always right.” I fear we’re nearing the furious agreement event horizon here though :)
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