Can we please agree not to use "entitled" to describe people? It's a right-wing slur from the 80s that has been reappropriated to slur the latest generation, and it's more or less used this way in OSS.
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Replying to @wycats
How do we describe people who have no respect for maintainers’ time while making unreasonable demands, contributing nothing, and behaving like brats when they don’t get their way?
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Replying to @jwheare
I think what I'm saying is we shouldn't assume that the first time someone makes a flip comment. Most of the time a single human response changes the whole conversation around (which makes maintainers like me so happy!)
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Replying to @wycats
Yeah, I mean it never pays to call people like this out in public, but having a way to justify a personal or team decision to block or ignore people who are a drain on morale is useful.
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Turning people around is often a great feeling, and the “right” thing to do from a customer support point of view, but sometimes people are incorrigible. I can often handle it myself, but find it especially hard to deal with when colleagues are the target.
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And sometimes “handling it myself” has hidden costs on my mental wellbeing, and my interactions with those closest to me suffers.
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I certainly don't think we should handle it ourselves. Having people to talk to, and being privately able to discuss with other team members can help a great deal. I find that a change in perspective here makes a huge difference.
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