There's a small difference between OSS and closed source work though. In a closed source developer's job, we're more shielded from entitled people of internet. But the ones that filter through can't be blocked.
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Replying to @gcouprie @withoutboats
Can we please agree not to use "entitled" to describe people? It's a right-wing slur from the 80s that has been reappropriated to slur the latest generation, and it's more or less used this way in OSS.
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Replying to @wycats @withoutboats
Sure. I'm sorry, I did not have that context. Is there another word I should use? Or should we put the concept(and attitude behind using the word) itself in question ?
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Replying to @gcouprie @withoutboats
Both. "entitled" is a dehumanizing word that only serves to paint people with a broad brush and avoid thinking about where they're coming from. Recasting frustration about real issues as broad-brush "entitlement" instead of listening is a good way to miss real problems.
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Also, casting frustration as "entitlement" makes it feel much more like an attack emotionally, which heightens the general sentiment that "we need to protect the Makers from these Entitled people"
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Replying to @wycats @withoutboats
Maybe "expectations" and "needs" could be more to the point ? Users expect things, rightfully or not. Frustrarion arises when they're not met
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Replying to @gcouprie @withoutboats
On the right track :) It's also important to understand that frustration is not always presented with perfect diction, but even combative frustration can often be quickly defused by listening. It really makes my day when I can turn around a convo like that.
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if a user comes to my project and is repeatedly abusive/combative to developers or won't take "that's not a feature we can reasonably provide" as an answer, I'm going to block them, even if they do have a "legitimate grievance".
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Replying to @nightpool @wycats and
this is my hobby and while I care a whole ton about my user's experiences there are just some things I can't invest the emotional energy into. Getting harassed, called names, or berated is one of them.
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Replying to @nightpool @wycats and
the idea that my emotional health as a developer matters less then users "legitimate frustration" is just complete bullshit, *especially* given the huge asymmetry that can be present. (in my case, 100,000 users to only 3 or 4 active developers)
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Absolutely, if someone is repeatedly combative and won't engage in good faith. But I think we paint these situations with too broad a brush. Often, a kind word turns a combative comment into a warm conversation. And that works wonders for my mental health.
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sure, that works on a 1:1 level, but I don't have the emotional energy for 1,000s of those conversations a week. So I do what I can but I can't please everybody.
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That's the important point: users have legitimate needs, developers are legitimate in trying to preserve themselves. It's not a problem that will be fixed by assigning blame to either side
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End of conversation
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