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wycats's profile
Yehuda Katz 🥨
Yehuda Katz 🥨
Yehuda Katz  🥨
Verified account
@wycats

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Yehuda Katz  🥨Verified account

@wycats

Tilde Co-Founder, OSS enthusiast and world traveler.

Portland, OR
yehudakatz.com
Joined August 2007

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    1. spooky twink divorcée (abolish ICE)‏ @withoutboats 11 Nov 2017

      fuck bosses, but if someone is a rude shit to you in an open source project connected to their work, it should be totally okay to email their manager

      5 replies 3 retweets 35 likes
      Show this thread
    2. Geoffroy Couprie‏ @gcouprie 12 Nov 2017
      Replying to @withoutboats

      There's a small difference between OSS and closed source work though. In a closed source developer's job, we're more shielded from entitled people of internet. But the ones that filter through can't be blocked.

      1 reply 0 retweets 0 likes
    3. Yehuda Katz  🥨‏Verified account @wycats 12 Nov 2017
      Replying to @gcouprie @withoutboats

      Can we please agree not to use "entitled" to describe people? It's a right-wing slur from the 80s that has been reappropriated to slur the latest generation, and it's more or less used this way in OSS.

      1 reply 0 retweets 1 like
    4. Geoffroy Couprie‏ @gcouprie 12 Nov 2017
      Replying to @wycats @withoutboats

      Sure. I'm sorry, I did not have that context. Is there another word I should use? Or should we put the concept(and attitude behind using the word) itself in question ?

      1 reply 0 retweets 2 likes
      Yehuda Katz  🥨‏Verified account @wycats 12 Nov 2017
      Replying to @gcouprie @withoutboats

      Both. "entitled" is a dehumanizing word that only serves to paint people with a broad brush and avoid thinking about where they're coming from. Recasting frustration about real issues as broad-brush "entitlement" instead of listening is a good way to miss real problems.

      9:02 AM - 12 Nov 2017
      • 2 Likes
      • David S Herm-kins Dan Abramov
      1 reply 0 retweets 2 likes
        1. New conversation
        2. Yehuda Katz  🥨‏Verified account @wycats 12 Nov 2017
          Replying to @wycats @gcouprie @withoutboats

          Also, casting frustration as "entitlement" makes it feel much more like an attack emotionally, which heightens the general sentiment that "we need to protect the Makers from these Entitled people"

          2 replies 0 retweets 2 likes
        3. Geoffroy Couprie‏ @gcouprie 12 Nov 2017
          Replying to @wycats @withoutboats

          Maybe "expectations" and "needs" could be more to the point ? Users expect things, rightfully or not. Frustrarion arises when they're not met

          1 reply 0 retweets 2 likes
        4. Yehuda Katz  🥨‏Verified account @wycats 12 Nov 2017
          Replying to @gcouprie @withoutboats

          On the right track :) It's also important to understand that frustration is not always presented with perfect diction, but even combative frustration can often be quickly defused by listening. It really makes my day when I can turn around a convo like that.

          2 replies 1 retweet 5 likes
        5. Yehuda Katz  🥨‏Verified account @wycats 12 Nov 2017
          Replying to @wycats @gcouprie @withoutboats

          Thanks for engaging btw. I didn't mean to put too fine a point on this particular interaction but it really bugs me that this language is so common in OSS.

          2 replies 0 retweets 2 likes
        6. Geoffroy Couprie‏ @gcouprie 12 Nov 2017
          Replying to @wycats @withoutboats

          It's good that you intervened, you forced me to rethink the concept :)

          1 reply 0 retweets 2 likes
        7. Yehuda Katz  🥨‏Verified account @wycats 12 Nov 2017
          Replying to @gcouprie @withoutboats

          I like talking about needs and expectations. It's more neutral and doesn't make too many assumptions about legitimacy. In private, I often ask "what would a customer service representative do". It's a helpful mental heuristic imo. /cc @littlecalculist

          0 replies 0 retweets 4 likes
        8. End of conversation

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