fuck bosses, but if someone is a rude shit to you in an open source project connected to their work, it should be totally okay to email their manager
-
-
Also, casting frustration as "entitlement" makes it feel much more like an attack emotionally, which heightens the general sentiment that "we need to protect the Makers from these Entitled people"
-
Maybe "expectations" and "needs" could be more to the point ? Users expect things, rightfully or not. Frustrarion arises when they're not met
-
On the right track :) It's also important to understand that frustration is not always presented with perfect diction, but even combative frustration can often be quickly defused by listening. It really makes my day when I can turn around a convo like that.
-
Thanks for engaging btw. I didn't mean to put too fine a point on this particular interaction but it really bugs me that this language is so common in OSS.
-
It's good that you intervened, you forced me to rethink the concept :)
-
I like talking about needs and expectations. It's more neutral and doesn't make too many assumptions about legitimacy. In private, I often ask "what would a customer service representative do". It's a helpful mental heuristic imo. /cc
@littlecalculist
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.