fuck bosses, but if someone is a rude shit to you in an open source project connected to their work, it should be totally okay to email their manager
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Sure. I'm sorry, I did not have that context. Is there another word I should use? Or should we put the concept(and attitude behind using the word) itself in question ?
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Both. "entitled" is a dehumanizing word that only serves to paint people with a broad brush and avoid thinking about where they're coming from. Recasting frustration about real issues as broad-brush "entitlement" instead of listening is a good way to miss real problems.
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Also, casting frustration as "entitlement" makes it feel much more like an attack emotionally, which heightens the general sentiment that "we need to protect the Makers from these Entitled people"
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Maybe "expectations" and "needs" could be more to the point ? Users expect things, rightfully or not. Frustrarion arises when they're not met
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On the right track :) It's also important to understand that frustration is not always presented with perfect diction, but even combative frustration can often be quickly defused by listening. It really makes my day when I can turn around a convo like that.
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Thanks for engaging btw. I didn't mean to put too fine a point on this particular interaction but it really bugs me that this language is so common in OSS.
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It's good that you intervened, you forced me to rethink the concept :)
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I like talking about needs and expectations. It's more neutral and doesn't make too many assumptions about legitimacy. In private, I often ask "what would a customer service representative do". It's a helpful mental heuristic imo. /cc
@littlecalculist
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