"For those of you on United 3-2-3 with service to San Francisco, please proceed to gate E2 for boarding at this time" #ReverseStrunkAndWhite
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@wycats There’s no call to action in the second phrasing. -
@thompson_caleb I'm pretty sure you can figure it out. There's so much noise in these messages that they're really easy to tune out. -
@wycats Agreed, on both. That’s just what I imagine was the thinking. -
@thompson_caleb I'd be interested in any studies that show that this improves outcomes in this particular domain. -
@wycats I think that you and I as logically minded people may have non-standard views on this sort of thing. Do people like being hand-held? -
@thompson_caleb the reason I asked about improving outcomes is that I know my intuition could be wrong so I'd love to see studies. - End of conversation
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@wycats In general I agree with you but I think there may be a method to that madness — a few words of buffer to allow us to perk up/listen. -
@erniemiller@wycats I imagine the redundancy is valuable in a high-noise, low-signal environment. -
@noelrap@erniemiller There's very little redundancy in the parts that matter. All the redundancy is in the fluff, which increases noise. -
@wycats@erniemiller Well, it’s redundancy of the fact that there’s a message, he said, backpedalling furiously. - 2 more replies
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@wycats because you need some fluff at the start to alert people that they should start listening. Crucial info at the start is easy to missThanks. Twitter will use this to make your timeline better. UndoUndo
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@wycats It's the unwritten but strictly adhered to rule of the airline industry: s/now/at this timeThanks. Twitter will use this to make your timeline better. UndoUndo
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@wycats could be because of "that's how it's always been done" could also be because it gives people a moment to focus before important dataThanks. Twitter will use this to make your timeline better. UndoUndo
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@wycats “for your attention, we thank you” (liberal translation of how it happens in pt_BR down here)Thanks. Twitter will use this to make your timeline better. UndoUndo
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