Why does my @YouTubeTV keep hanging on the YouTube TV commercial breaks? My love/hate relationship with YouTube TV continues.
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Replying to @wpleary
That's not the experience we'd want you to have with YouTube TV. Ensure that the app is on its latest version. Try signing out and signing back in to see if that does the trick. Keep us posted.
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Replying to @TeamYouTube
How do you sign out of a Google Home Hub or ensure it's on the latest version? The issue has happened probably a dozen times today, while watching CNBC on multiple Google Home Hub devices.
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Replying to @wpleary @TeamYouTube
And...it just hung again. 'You're watching CNBC on YouTube TV. Commercial break. We'll be right back. 6 accounts per household'. On my Google Home Hub. After a while the music that plays during this just stops, and this just stays on the screen. Definite bug.
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Replying to @wpleary
That's definitely odd! We recommend you reach out to our live support team who can look into this for you: https://goo.gl/sBR8Xk . Hope this gets resolved.
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Replying to @wpleary @TeamYouTube
The "support" chat I just had was the most useless interaction with any company support I've ever had. "Can you try watching YouTube TV on other (i.e. non-Google Home Hub) devices to see if it still happens?" Sure, I want to spend my day testing
@YouTubeTV.1 reply 0 retweets 0 likes -
And it happened again, post-reboot of the Home Hub. There is 100% a bug in the software controlling the display of the 'commercial break' ad. Your devs need to look at this. Clearly is broken.
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Replying to @wpleary
We're sorry to hear about the trouble and would definitely want to get this sorted. Could you follow
@TeamYouTube and we'll take it from there? Let us know once you have.1 reply 0 retweets 0 likes
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