Loek van der Helm

@wonderhelm

Customer Engagement, Customer Experience, DevOps, Lean, Agile, BusDev, GoToMarket, International Sales, Marketing

Espoo, Finland
Joined March 2008
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  1. Aug 12

    Telia, in samenwerking met DDM Consulting, is een van de partners van de Conversational Conference, op 24 sep. Fredrik Lemming van Telia is een van de sprekers, met als onderwerp "Robotics for Agent-Assistance":

    2 likes
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  2. Jul 4

    The average Finnish SIM card carried 18.4 GB of data per month in 2019. 80% of SIMs have unlimited data (excl. M2M and voice-only SIMs). Source:

    3 retweets 2 likes
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  3. Jul 1

    Tässä myös in lehdistötiedote Hanselin sopimuksesta: "Hanselin kanssa allekirjoitettu puitesopimus kattaa noin 175 000 mobiililiittymää sekä vaihde- ja asiakaspalvelujärjestelmiä asiantuntijapalveluineen."

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  4. Jul 1

    Hansel on valinnut teleoperaattoriratkaisujen toimittajaksi Telian. Sopimukseen kuuluvan Telia ACE -asiakaspalveluratkaisun kerrotaan käsittelevän peräti 150 miljoonaa puhelua ja 200 miljoonaa digitaalista yhteystietoa vuodessa.

    1 reply 4 likes
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  5. Jul 1

    Genesys Cloud ranked as the nr. 1 Contact Center as a Service solution in Europe by Frost & Sullivan in their Europan CCaaS 2020 Frost Radar report:

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  6. Jun 14

    Would you like to experience what customer service looks like from a customer service agent point-of-view? Have a look at our Genesys Cloud virtual tour, and see how effortless customer service can be.

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  7. Jun 14

    Miltä asiakaspalvelu näyttää agentin eli asiakaspalvelijan näkökulmasta? Tutustu virtuaalikierroksen avulla Genesys Cloud asiakaspalveluratkaisuun ja kurkkaa, miten näppärästi asiakaspalvelijan työ voi sujua.

    1 reply
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  8. May 29

    A big day today, as our son is graduating from gymnasium ( ). The ceremony is done via Google Meet and will be streamed live via YouTube. A good solution, given the circumstances. Unfortunately no big party today, though, just the four of us at home...

    6 likes
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  9. Retweeted
    May 25

    Telian anonymisoitu data kertoo, että Helsingin keskustassa on ollut hiljaista, mutta Itiksessä ja Matinkylässä vilkasta läpi -ajan

    Poikkeusolot | Matkapuhelindata paljastaa Helsingin rajun jakautumisen: Näin kaupunkilaisten liikkuminen muuttui koronaviruksen myötä
    3 retweets 10 likes
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  10. Retweeted
    May 22

    🇫🇮Finavia eases travel restrictions gradually: ℹ️🛫Restrictions concerning domestic connecting flights have ended. Passengers arriving from abroad may use domestic connection flights. Updated safety instructions⤵️

    1 retweet
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  11. May 21

    Nice article explaining some of the Finnish brand names of Silicon Valley startups (such as Taika coffee, Sisu, eero mesh wifi, Lumi Labs, Elossa kombucha, Kasvi protein powder, Vuori sportswear, Kukkula wine, Raaka chocolate, Levätä vape pen).

    What do American brands Taika, Vuori, Levätä, and startups Sisu, eero and Lumi Labs have in common? Their names all come from ! Silicon Valley startups and brands have curiously taken a liking to Finnish words and names. Via
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  12. May 20

    Currently participating in the Virtual Xperience event. Curious to see what we can learn from other partners and customers from around the world.

    1:23
    It's time to begin our journey around the world in a day.🌍 Our host, Nathan Bennett, sets the stage for what to expect at Virtual Xperience, wherever you are. Hurry! There's still time to grab your free spot.👇 ✖️
    1 reply 1 retweet 3 likes
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  13. May 19

    Later, I visited Mount St. Helens in 1992. I went up all the way to what was left of the top with a friend of mine. It was impressive to see the amount of devastation, especially in terms of all the flattened trees still lying there.

    2 likes
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  14. May 19

    Mount St Helens erupted 40 years ago. I remember being able to see the plume from the plane. I was on my way from Amsterdam to Vancouver, to visit relatives in Canda with my parents and my sister.

    1 reply 2 likes
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  15. Retweeted
    May 17

    Doing online courses is a convenient way to learn and study, especially during the pandemic and restrictions How popular were online courses before the ❓ ➡️ For more information:

    5 replies 50 retweets 92 likes
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  16. Retweeted
    May 12

    We are thrilled to announce that Champions League will be broadcasted exclusively on C More and TV4 in Sweden and MTV in Finland for the period 2021-2024.

    4 retweets 14 likes
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  17. May 12

    Happy days! Our son also passed his matriculation exams today and earned his white cap!

    25,000 youngsters pass corona-clouded exams, get white caps
    3 replies 5 likes
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  18. Retweeted
    May 12

    The use of mouth-nose protectors is required of all employees working with customers at all airports. Passengers are also recommended to use masks. Read more:

    1 reply 7 retweets 25 likes
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  19. Retweeted
    May 12

    Finnair: Passengers and crew must wear masks

    1 reply 8 retweets 51 likes
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  20. May 11

    The Finnish public broadcaster now caught up on the EU teleworking study I tweeted about a few days ago as well, this provides a bit more detail and context:

    1 like
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