Wil Shipley
Dan Benjamin
@wilshipley @siegel Guys this only works if you post on Tumblr.
Third off, indie developers don't have any real recourse to deal with bad reviews that are actually customers asking for support.
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@wilshipley *indie developers on iOS ;) On Android we can respond to reviews and provide support. -
@rustyshelf@wilshipley since about a month? -
@ethicalpaul@wilshipley we’ve had that for at least a year now? -
@rustyshelf ok. I thought reply to review was quite new -
@ethicalpaul nope. Definitely been using it for a while now. Could be we got early access.
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@wilshipley@CraigGrannell The results have been pretty good.pic.twitter.com/HZDDfiiEvV
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@Gary_BBGames@wilshipley By contrast, at least on Google Play the developer can respond directly to the shitty review. -
@CraigGrannell@wilshipley Indeed. I would much rather be able to open a dialogue with app users rather than having to wait -
@CraigGrannell@wilshipley Was more offering an “in the mean time” suggestion rather than disagreeing. Direct comms would be great
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@wilshipley@CraigGrannell it’s a real issue, but I changed the way I offer help and ask for reviews to this method:https://medium.com/circa/the-right-way-to-ask-users-to-review-your-app-9a32fd604fca …
Lich Bleach-Skull
Russell Ivanovic
Paul Bruneau-it-all
Gary Riches
Craig Grannell
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