Wil Shipley
Yo, tu sabes? @wilshipley @czechboy0 That’s a good thing. There’s enough hate against customers in our circles already, no need to leash it out directly.
Second off, indie developers used to be able to talk to their customers directly. Now customers leave 1-star reviews when they need support.
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@NeoNacho@wilshipley Why hate? Our customers are why we're making our products. It's just frustrating to not be able to reply to questions. -
@czechboy0@wilshipley IDK why, but look at all those devs making fun of people leaving one star reviews. -
@NeoNacho@wilshipley Do you ever read reviews? I read 100% of ours. You need a thick skin. Especially when people just plain lie there. -
@czechboy0@wilshipley Yes, that’s why it’s good to not be able to reply. Do you really want to get into heated debates with customers? -
@NeoNacho@czechboy0 no I'd like to solve their problems -
@wilshipley@czechboy0 Makes sense, but I don’t think many devs actually want that.
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@wilshipley Uhh… /cc@Apptentive, which I started… -
@wilshipley extend Connect to developers to help support customers?
honza dvorsky
Andrew Wooster
Craig Morgan
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